All sales are final at our store. We do not offer refunds on any purchases. However, if you wish to exchange an item that has not been worn, used, or opened, or is proven faulty with media proof, we will gladly issue an exchange. Once it has been confirmed that your item meets the requirements stated above, we will proceed with processing your exchange.
Please note that the customer is responsible for all shipping and handling fees associated with the exchange. This includes the cost of returning the item to us and the cost of shipping the replacement item back to you.
Due to the nature of our products, such as lingerie and sex toys, we are unable to accept returns for hygiene reasons. We want to ensure the safety and satisfaction of all our customers, which is why we have this policy in place.
Please allow up to 3-4 weeks for us to receive and process your exchange. Be prepared to be patient and understanding of potential delays that may arise due to issues with the shipping provider or unexpected delivery problems. Your cooperation and understanding in this matter are greatly appreciated.
We strive to provide the best possible customer service and will do our best to accommodate your exchange request. Thank you for shopping with us.
If you have any questions or concerns, please contact our customer service team at orders@yourdestinilingerie.com
